Role: IAM L2 Implementation & Support Engineer (AM & IGA)

Experience: 3 to 6 Years

Location: Navi Mumbai

Work Mode: Onsite (Client Location)

Shift: 24x7 Rotational

Working Days: 6 Days work from office (as per client requirement)

Company Overview:

Cross Identity is a pioneer in Converged Identity and Access Management, acclaimed by top analysts across the globe. Our platforms have achieved the distinction of being the first Identity Fabric in the industry. Our technology is used in numerous countries and various industries, and we take pride in our continuous innovation and exceptional customer service.

Cross Identity now stands out for delivering two leading IAM solutions tailored for enterprise and small business customers. To support our exceptional growth, we are seeking smart, passionate, result-oriented, and hardworking professionals to join our team.

Website: https://www.crossidentity.com

Job Summary

We are looking for an IAM L2 Implementation & Support Engineer with hands-on experience in Access Management (AM) and Identity Governance & Administration (IGA). The engineer will provide implementation, production support, troubleshooting, application onboarding, identity lifecycle management, and customer support for enterprise IAM solutions.

Key Responsibilities

- L2 implementation and production support for IAM solutions.
- Configure and support AM and IGA modules.
- Troubleshoot authentication, authorization,



provisioning and reconciliation issues.
- Support SSO, MFA, SAML, OAuth2, OIDC and LDAP integrations.
- User provisioning/de-provisioning, role management and access certification support.
- Monitor connectors, schedulers and synchronization jobs.
- Support deployments, upgrades and patches.
- Perform RCA and coordinate with L3, infrastructure and customer teams.
- Work in 24x7 rotational shifts at customer premises.

Required Skills

- Strong knowledge of both Access Management (AM) and Identity Governance & Administration (IGA).
- Experience with at least one IAM platform (CrossIdentity, SailPoint, Saviynt, Okta, Microsoft Entra ID, ForgeRock, Ping, OIM, IBM Security Verify).
- Knowledge of SAML, OAuth 2.0, OIDC, LDAP, SCIM and MFA.
- Windows/Linux administration.
- Basic knowledge of MySQL, Oracle or SQL Server.
- Apache/Tomcat knowledge preferred.
- ITSM tools (ServiceNow/Jira/Remedy).
- Basic PowerShell, Shell or Python scripting preferred.

Mandatory Experience

- 3 to 6 years of IAM implementation and support experience.
- Hands-on experience in both AM and IGA.
- Experience with on-premises or cloud IAM solutions.
- Customer-facing production support experience.
- Robust troubleshooting and communication skills.
- Willingness to learn new IAM technologies.

Education Bachelor's degree in Computer Science, Information Technology, Engineering or related field.

📌 IAMImplementation & Support Engineer (AM & IGA) (Mumbai)
🏢 Cross Identity
📍 Mumbai