Jeena Sikho Lifecare Ltd. is seeking a dedicated and empathetic HR SPOC / Counsellor to act as the primary point of contact for employees while also supporting employee engagement and counselling needs. The role focuses on employee lifecycle management, grievance handling, workplace counselling, and ensuring a positive work environment.
Key Responsibilities
- Act as the Single Point of Contact (SPOC) for assigned departments/branches.
- Address employee concerns related to attendance, leave, payroll coordination, and policies.
- Conduct one-on-one counselling sessions for employee concerns, stress, or workplace issues.
- Manage employee grievances and resolve conflicts professionally.
- Support performance management and feedback discussions.
- Ensure HR policy compliance and smooth HR operations.
- Organize employee engagement and wellness initiatives.
- Maintain HRMIS data and prepare reports as required.
Required Skills & Competencies
- Solid communication and active listening skills.
- Empathetic and approachable personality.
- Knowledge of HR operations and basic labor laws.
- Ability to manage sensitive and confidential information.
- Conflict resolution and problem-solving skills.
- Proficiency in MS Office and HRMS systems.
Qualification & Experience
- Graduate/Postgraduate in HR, Psychology, or related field.
- 2–5 years of experience in HR Operations, Employee Relations, or Counselling role preferred.
Key Attributes
- Patient, calm, and solution oriented.
- Strong interpersonal and coordination skills.
- High level of professionalism and confidentiality.
- Ability to work in a structured and fast-paced environment.