At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose
The NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution.

Key Responsibilities

Architect, design, and deliver NICE CXone platform solutions
Lead and mentor a team of NICE consultants for successful project delivery
Take ownership of technical delivery for projects executed from India
Collaborate with onsite teams, project managers, sales teams, and clients
Understand project scope and define detailed technical work plans




Estimate effort and plan delivery for offshore teams
Review deliverables to ensure quality and adherence to standards
Participate in coding, testing, and solution development activities
Work closely with system analysts and project managers for project completion
Engage in pre-sales activities including solution design, estimation, and proposal creation
Drive innovation, capability development, and practice growth
Support training, mentoring, and knowledge-sharing initiatives
Contribute to team expansion and skill development strategies
Ensure operational metrics and delivery excellence for the India team
Participate in meetings, training sessions, and stakeholder discussions
Work from Hyderabad office as per organizational policies

Technical Expertise

Strong expertise in NICE CXone platform and CCaaS solutions
Hands-on experience with CXone Studio and contact center workflows
Robust understanding of omnichanne

📌 Technical Architect – NICE CXone (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad