Job Title

SAP S/4HANA Transformation – CS / SD Lead

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service
(CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA
transformation projects. The role is responsible for end-to-end ownership of
service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA
best practices and business service strategies.

The CS / SD Lead will work closely with business stakeholders, solution
architects, and cross-functional SAP teams to drive a successful transformation
across sales, service execution, billing, and customer experience.

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Key Responsibilities

S/4HANA CS / SD Workstream Leadership

* Lead CS and SD workstreams in SAP S/4HANA transformation programs
(Greenfield, Brownfield, or Selective Data Transition).
* Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes.
* Act as the primary escalation point for CS / SD-related topics.

Solution Design & Delivery





* Drive solution design and hands-on configuration for:
* SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management
* SAP CS: Service Orders, Notifications, Contracts, Warranties

* Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and
embedded analytics.
* Guide CS transition strategies (Classic CS vs S/4HANA Service Management
where applicable).

S/4HANA Transformation Activities

* Lead Fit-to-Standard (F2S) workshops and process harmonization.
* Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA.
* Guide Business Partner (BP) and customer master data conversion.

Integration & Cross-Module Coordination

* Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams.
* Ensure seamless integration across Sales, Service, Logistics, and Finance.
* Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and
enhancements.

Testing, Cutover & Go-

📌 SAPHANA CS-SD Lead (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru