About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Designation : Associate/Analyst/Sr. Analyst Location : Bangalore/Hyderabad/Chennai/Mumbai Business Unit : Servicing Voice/Non Voice Skill : NV Job Summary : Ensure completion of tasks as per the guidelines provided by client. Knowledge, Skills & Ability: 1. Knowledge of the US Mortgage Industry (Mortgage Cycle/ Servicing - Default Servicing- Loss Mitigation) 2.
Knowledge of different types of mortgages, its functioning, documents involved in Mortgage Processing (Income, Tax, Purchase, Sales Documents) 3. Valuable communication skills (Written and Verbal) are required to understand and update comments and communicate with various stake holders. 4. Strong Customer Service Skills, Detail Oriented with good analytical skills and have the ability to make decisions based on the situation. 5. Should be able to effectively use a computer and have working knowledge of MS Word, MS Excel and PowerPoint 6. Should have Typing skills: 10 – 20 wpm and have good phone/e-mail etiquette; 7. Ability to handle and accomplish multiple tasks, follow written and verbal instructions effectively and understand and perform basic financial transactions 8. Must be a team player. Responsibilities : 1. Perform Review on Loan Foreclosure Documents including checking the status of MIN in compliance t