About the role

The EDI Implementation Analyst will be responsible for managing implementation updates and resolving inquiries reported by clients and brokers. This role involves troubleshooting and resolving data issues, ensuring data integrity, and facilitating communication between internal teams and external partners to ensure timely and accurate processing of electronic transactions.
You will work with insurance carriers, our clients, brokers, and our internal support and engineering teams to ensure that integration and post-production activities are completed on-time and that the information present within Rippling is accurate and matches that of our carrier partners. This is an exciting role that requires significant attention to detail and ability to improve processes.
What you will do
Act as a liaison between our implementation team and the clients and/or brokers we work with.
Resolve discrepancies and errors reported by customers and insurance carriers.




Serve as a point of contact for clients and internal stakeholders for complex issues and escalations to communicate issue status, resolution progress, and required follow-up actions.
Investigate the root causes of issues, define and implement enhancements through process and automation to improve the customer experience.
Provide first-class service to our clients and broker partners.
What you will need
At least 2 years of experience in operations, project management or an equivalent role, with a minimum of 1+ years of experience in Advantages Administration supporting EDI or API integrations.
Stellar written and verbal communication skills
Strong project management and organizational skills with high attention to detail with excellent work product, time management, and execution.
Experience in effectively partnering with Product and Engineering teams with the ability to distill complex concepts into actionable and practical steps.
Experience working through a dashboard of tasks and organizing your day around

📌 Benefits Operations Analyst, EDI IM (Bengaluru)
🏢 Rippling
📍 Bengaluru