Role & responsibilities :

Respond to benefits queries, validate eligibility, support enrolment events and coordinate vendor follow-ups.

Review plan rules, employee population criteria and exception paths before responding to employees.

Maintain advantages cases, required evidence, vendor notes and closure documentation.

Support annual enrolment or benefits campaign activity where required, including communications tracking and issue logs.

Escalate policy exceptions, technical issues and vendor delays through the defined governance path.

Protect employee and dependent data while following applicable privacy and confidentiality requirements.

Must Have:

- Hands-on experience in benefits administration within HR operations, GCC,



GBS or shared services.
- Working knowledge of HR ticketing, case documentation, SLA management and employee data confidentiality.
- Ability to use HR systems and process documentation to execute transactions or resolve employee queries.
- Workday exposure for employee data lookup, transactions, reporting or process validation
- ServiceNow HRSD or comparable helpdesk / case management workflow experience.
- Strong business English and ability to support global stakeholders from Bangalore GCC shift windows.

📌 HR Generalist || Benefits Support | Benefits Administration (Bengaluru)
🏢 EY
📍 Bengaluru