Experience Required: 9+ Years

Location: Indore (Hydbrid)

Work Timings: 3 PM to 12 Midnight

Role Overview

We are seeking a Senior Python Support Engineer with robust expertise in Core Python and production support. This role is primarily focused on supporting and maintaining business-critical applications, troubleshooting production issues, analyzing system behavior, and ensuring operational stability.

The role involves approximately 70% production/application support and 30% development and enhancements. The ideal candidate should be comfortable investigating complex technical issues, working with databases, APIs, cloud storage systems, and making code-level fixes when required.

Candidates coming from Application Support, Production Support, Technical Support Engineering, or Support Engineering backgrounds with strong Python development skills are highly preferred.

Key ResponsibilitiesProduction Support (70%)

Monitor, troubleshoot, and resolve production incidents and application issues.
Perform root cause analysis (RCA)



for recurring problems and implement preventive solutions.
Investigate application logs, database records, API failures, and system performance issues.
Work closely with customers, support teams, and engineering teams to resolve critical incidents.
Analyze and resolve issues related to file processing, data pipelines, integrations, and scheduled jobs.
Support applications interacting with AWS S3, databases, and external APIs.
Ensure SLA adherence and timely resolution of production issues.
Participate in on-call support rotations when required.
Create support documentation, knowledge base articles, and incident reports.

Development & Enhancements (30%)

Develop bug fixes, minor enhancements, and automation scripts using Python.
Improve application performance and reliability through code optimization.
Build and maintain API integrations with third-party systems.
Develop utilities for file processing and data transformation.
Implement databa

📌 Application Support Engineer (Indore)
🏢 Deservely Technologies
📍 Indore