Role Summary

The Key Account Manager will be responsible for managing and maintaining relationships with existing clients, ensuring that agreements with both the company and AMCs are effectively tracked and closed. This role requires strong communication skills and a solid understanding of the domain to effectively engage with AMCs, identify challenges, and provide solutions to enhance customer satisfaction and drive business success.

Key Responsibilities

New AMC Acquisitions
Own the sales funnel for AMCs where Cybrilla is not yet contracted or live.
Identify stakeholders (business, digital, operations, compliance) and run structured outreach, demos, and follow-ups.
Work closely with the CEO to drive proposals, commercial negotiations, and closure of new AMC partnerships.
Cross-Sell & Upsell to Existing AMCs
For AMCs where Cybrilla is already integrated, identify opportunities to expand scope (new products, recent journeys, higher volumes).
Pitch and close additional use cases across our API suite (onboarding, transactions, operations, ONDC rails, etc.).
Track usage, adoption,



and opportunities to increase wallet share at each AMC
Relationship Management & Feedback Loop
Meet AMC stakeholders regularly (CXOs, Product, Digital, Operations, Compliance) to build strong rapport and trust.
Understand their roadmap, pain points, and gaps in current processes.
Channel this feedback internally to Product, Engineering, and Operations teams to help us build scalable, repeatable solutions.
First Point of Contact & Issue Ownership
Be the primary point of contact for your AMC accounts for escalations, clarifications, and ongoing conversations.
Coordinate with internal teams (Tech, Ops, Compliance, Support) to ensure timely resolution of issues.
Proactively communicate status, next steps, and timelines to clients.
Governance, Contracts & Documentation
Work with the leadership team to push agreements to closure (MSAs, SLAs, addendums, commercials).
Ensure all discussions, decisions

📌 Key Account Manager (Mumbai)
🏢 Cybrilla
📍 Mumbai