Bruker Alicona is a global leader in optical metrology for quality assurance in precision manufacturing. We develop, manufacture, and market 3D optical measurement systems and are part of the Bruker family. Since our founding in 2001, we have earned the trust of internationally renowned customers through continuous innovation and technological excellence.
We are currently seeking a new leader to serve as
Service Manager
Do you consistently ensure high service quality and customer satisfaction?
Do you view performance and motivation as the drivers of satisfied customers and a people-centered team culture?
Do you focus on solutions and fostering a positive working environment?
…then you’re exactly the right person for us
Your Responsibilities
Leading and developing an international service and support team of over ten members (Austria, Germany, France, China, USA)
Assigning and monitoring four-digit volumes of international service and support cases via a ticketing system—on-site, by phone, or by email
Ensuring repairs, maintenance, adjustments,
and calibrations of measurement systems at the customer’s site
Serving as the liaison between customer service and internal departments for the design of new products and services
Ensuring qualified, solution-oriented, and empathetic customer communication both in field service and in the call center
Monitoring KPIs and preparing reports for division management
Entrepreneurial thinking and action with a focus on cost-benefit analysis
What You Offer
Completed technical training (apprenticeship, HTL, etc.)
Extensive experience in the field of measurement technology or mechanical engineering (maintenance, servicing, repair, calibration, etc.)
Several years of expertise in the service and support of measuring instruments is a plus
Experience in team leadership and coordinating international assignments
Proficiency with MS Office and experience with CRM software
Willingness to travel internationally on a regu
📌 Service Manager (India)
🏢 Auf zur Control
📍 India
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