Training Delivery
• Deliver engaging training programs on Apple products , operating systems, services and third-party accessories
• Facilitate recent hire training programs, ensuring comprehensive product knowledge and sales readiness within the stipulated time
• Conduct New Product Introduction (NPI) training sessions aligned with Apple product launches, ensuring stores are launch-ready with product knowledge
• Lead product refresher training and skill enhancement workshops to maintain high competency standards across all retail locations
• Utilise diverse training methodologies including classroom sessions, virtual training, hands-on demonstrations, role-plays, case studies, and scenario-based learning
• Deliver both in-person and virtual training sessions using web conferencing tools and Learning Management Systems (LMS)

Needs Analysis & Program Development
• Collaborate with Store Managers, Cluster managers and Retail leadership to conduct training needs assessments and identify skill gaps by analysing sales data, customer feedback and performance metrics




• Develop engaging training materials including presentations, product

Evaluation
• Conduct pre- and post-training assessments to measure knowledge acquisition and skill development
• Evaluate training effectiveness through learner feedback, manager evaluations, mystery shopping, and performance data analysis
• Conduct in-store observations and coaching sessions to assess product knowledge application and customer interaction quality
• Prepare comprehensive training reports and dashboards tracking participation rates, assessment scores, training ROI, and business impact

Store Support
• Conduct regular store visits across Pan-India locations to observe sales interactions, provide on-the-job coaching, and identify training needs
• Deliver in-store training workshops and product knowledge sessions tailored to specific store requirements
• Serve as a product knowledge expert and resource for retail teams, answerin

📌 Senior Executive (India)
🏢 Ample Group
📍 India