Job Title: Senior Support Analyst - APS

Department: ALMT - APS

About Business Line/Function

ISPL ALMT APS is a team formed in ISPL to support L1/L2 activities for the all the ALMT applications which will cover Front Office tools, Back office tools, ALMT Micro Services Infrastructure and Treasury Steering application Global support.

Position Purpose

This is for a Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS

The role includes ITIL Operations, Transition & Design activity, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.

APS team member would be working on standard banking software & in-house applications etc..

The APS team member is responsible for providing production support, maintenance of key application platforms

Responsibilities

Direct Responsibilities

Serve as the primary Level 1/2 analyst for technical and product incidents,



delivering prompt resolutions and escalating complex cases as needed.
Leverage deep expertise in BusinessObjects (BO) tools—including CMC, UMT, PMT, RCT, UDT, IDT, and Instance Manager (BI 4.3)—to troubleshoot and resolve issues.
Hands‑on experience with BI 2025 and SAP Analytics Cloud (SAC) is a distinct advantage.
Continuously monitor the BO production landscape to identify and mitigate performance degradations or potential application crashes.
Ensure the high availability of core BO web applications (CMC, BI Launchpad, etc.) and related services
Administer users, user groups, universes, connections, and permissions in alignment with security policies.
Configure and maintain auditing policies; manage events, alerts, and audit/reporting database services.
Utilize robust knowledge of Oracle, SQL Server, and Sybase to establish and maintain BO data connections.
Apply ITIL best practices across Change, Incident

📌 Support Analyst (Chennai)
🏢 BNP Paribas
📍 Chennai