ROLE RESPONSIBILITIES

* Developing a working knowledge of Talogy solutions and the administrative
side of our platforms.
* Responding promptly and professionally to requests for client support, with
the aim of ensuring satisfactory resolutions for all parties.
* Providing technical support to client projects as assigned.
* Running managed-service projects on Talogy platforms with limited support,
i.e. coordinating the setup of assessments for selection or development on
behalf of clients to deliver an end-to-end service.
* Supporting clients to independently use their own assessment and development
solutions on Talogy platforms, e.g. running live demonstrations for clients.
* Configuring current client accounts on Talogy platforms.
* Taking calls and emails from clients and handling them in a friendly and
professional manner. Scenarios can include (but not limited to):
* Answering general questions and requests for information about our services.
* Processing one-off product purchases.
* Handling complaints or feedback on live projects.




* Reporting bugs or other software/product/platform issues, and liaising with
clients to get these resolved in a timely manner.
* Meeting service level agreements (SLAs) in their region.
* Following processes around documentation of client work and interactions,
e.g. utilizing client relationship management and project management tools
such as Salesforce and OpenAir.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS

* Strong IT skills and the ability to learn new systems and administrative
portals quickly.
* Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams
etc.
* Previous experience in a client/customer service environment is preferred,
e.g. call center, retail, hospitality etc.
* Previous experience in the talent management industry is desirable but not
required.

Demonstrable evidence of being able to collaborate effectively with others,
manage personal assignments, and drive tasks through to resolution.

BEH

📌 Product Operations Specialist (India)
🏢 Talogy
📍 India