Job Purpose

Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department

Key Tasks

Offer exemplary customer service to clients all times across all methods of communication
Should have a good understanding of all the Services and systems (Air & Land arrangements)
Should adhere to the Organizational policies, practices and procedures.
Should be able to respond the client queries within the company’s agreed SLA (Service Level Agreement).
Processes all bookings and visas for Corporate customers, to corporate team to issues tickets and finalizes all necessary travel arrangements through the system, following adopted procedures.
Handles all customer complaints, problems in a very calm and positive manner; follows the right procedures in directing the complaints through proper channels when needed.
Sharing knowledge and information with colleagues




Provide feedback and suggest possible actions where challenges are encountered
Flexibility to in shifts and as per roster duty that may fall on a weekend or Holidays
Should be able to work independently
Should be able to handle the load and work smoothly under pressure.
Should have seller’s drive attitude and sell the products and services efficiently
Should be able to achieve revenue targets and service SLAs at all times
Should be closing the DSR (Daily Sale Report) and report all the documents on the day of issuance itself.
Move to any branch / department and perform any other duties as instructed by the Management based on business requirements.

Sales & Customer Experience

Develop a growth strategy focused both on financial gain and customer experience
Conduct research to identify new market opportunities and tailor products and services to meet customer needs
Arrange business meetings with prospective recent clients and agencies

📌 Corporate Travel Consultant (Pune)
🏢 Air Arabia
📍 Pune