Job Title: System Admin

Job Overview:

The Senior IT End User Support Specialist is responsible for providing advanced technical assistance to end users within the organization. This role requires a deep understanding of various IT systems, excellent troubleshooting skills, and the ability to manage and resolve complex technical issues. The position also involves mentoring junior support staff, contributing to IT infrastructure projects, and ensuring the smooth operation of IT systems to optimize user productivity.

Key Responsibilities:

Technical Support:
Provide high-level technical support to end users for hardware, software, network, and systems-related issues.
Troubleshoot, diagnose, and resolve complex technical problems across Windows, macOS, and mobile platforms.
Assist with configuration, deployment, and maintenance of end-user devices, including desktops, laptops, mobile devices, and printers.
System Administration:
Manage user accounts, permissions, and security policies in Active Directory, Office 365, and other enterprise applications.




Assist in the administration of network devices, VPNs, and virtual environments (e.g., VMware, Hyper-V).
Maintain and update system configurations, ensuring all hardware and software are compliant with company policies and standards.
Incident and Problem Management:
Act as a point of escalation for complex support issues, working closely with other IT teams to resolve critical incidents.
Document technical issues and resolutions in the helpdesk system, ensuring accurate records of user interactions.
Identify recurring problems and provide solutions to improve system performance and reduce future incidents.
Project Involvement:
Collaborate with IT teams on infrastructure projects, such as system upgrades, migrations, and hardware refresh initiatives.
Assist with the planning and execution of software rollouts, including testing, deployment, and end-user training.
Mentorship and Training:
Provide guidance and mentorship t

📌 Senior System Admin (Kolkata)
🏢 Digital Aptech
📍 Kolkata