Areas Of Responsibilities

Manage, review, coach up the export documentation team.
Follow metrics to ensure department success.
Streamline in-house processes.
Help to continue to build a team-oriented atmosphere.
Obtain essential shipment data from clients to start the documentation process.
Communicate daily with clients and vendors to ensure all documentation is accurate and submitted.
Be well versed in different terminology in order to accurately complete documents.
Promotes customer focus; Establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Required Skill Set

Backoffice experience of at least 6-7 years or more
Worked preferably in Logistics/ shipping domain back office
Very valuable experience of Project Management and has handled new process migrations




Worked with process metrics and has working knowledge of productivity, accuracy and TAT
Handled directly a team size of 20 team members for more than 2 years
Worked in processes across time zones
People Management and Time Management skills

Educational Background & Experience

Post Graduates /MBA preferred.

Minimum 8 – 10 years from Shipping Background

Job Category: MANAGER

Job Type: Full Time

Job Location: Hyderabad

Work Experience: 7-10

Salary: 10-13 LPA

Notice Period: 1-2 weeks immediate

Areas Of Responsibilities

Manage, review, coach up the export documentation team.
Follow metrics to ensure department success.
Streamline in-house processes.
Help to continue to build a team-oriented atmosphere.
Obtain essential shipment data from clients to start the documentation process.
Communicate daily with clients and vendors to ensure all documentation is accurate and submitted.
Be we

📌 Associate Manager (Hyderabad)
🏢 Digital Aptech
📍 Hyderabad