Plan and design B2B CSAT projects — define scope with client, build questionnaire, decide analysis approach (breaks/banners)
Manage project execution end-to-end — timelines, quality, cost discipline, profitability
Own client interaction — status reporting, expectation setting, issue resolution
Lead report writing and presentations — translate data into clear, actionable recommendations
Track and follow up on billing and collections for assigned projects
Spot project risks early and drive corrective action
Manage and mentor junior team members — allocate work, review output, give feedback.
Hold accountability for project bottom-line (revenue, cost, margin)

Requirements

End to end Primary research experience is mandatory (Design, Administration & Analysis)
Strong in Microsoft excel and PowerPoint (Minimum intermediate level if not advanced)




Experience in carrying out stakeholder engagement studies (CSAT, ESAT, DSAT) will be an added advantage.
Robust analytical and quantitative/qualitative research skills
Effective communication and storytelling — ability to simplify data for client audiences
Business understanding — sees client's larger business context, not just project scope
Customer management — handles difficult clients situations, builds long-term relationships
Team management and mentoring (basic level — delegation, follow-up, feedback)
Stakeholder management — comfortable with ambiguity and change
Collaboration — works well across project teams
​Planning — manages multiple projects/deliverables in parallel

📌 Associate Director (Bengaluru)
🏢 FEEDBACK Business Insights
📍 Bengaluru