Job Description
Position:Assistant Manager – Customer Quality
Department :Quality Assurance
Reports To Quality Manager / Head – Quality
Job Summary
The Assistant Manager – Customer Quality is responsible for managing customer quality requirements, ensuring customer satisfaction, and driving quality excellence across products, processes, systems, and documentation. The incumbent will serve as the primary customer interface for all quality-related matters, lead customer complaint investigations, coordinate cross-functional teams for effective problem resolution, and drive continuous improvement initiatives to achieve world-class quality performance.
The role requires close collaboration with Engineering, Manufacturing, Production, Process Engineering, Testing, Supply Chain, and Program Management teams to ensure compliance with customer-specific requirements, industry standards, and organizational quality objectives.
Key Responsibilities
Customer Quality Management
Act as the primary point of contact for customer quality-related issues, complaints, audits, and escalations.




Develop and maintain strong customer relationships by understanding customer quality expectations and business requirements.
Ensure customer-specific requirements are deployed and implemented across internal quality systems and manufacturing processes.
Customer Complaint Management
Lead investigations into customer complaints, field failures, and product returns.
Drive structured problem-solving using 8D, 5 Why, Fishbone Diagram, FMEA, and other quality methodologies.
Coordinate cross-functional teams to implement timely and effective corrective and preventive actions (CAPA).
Monitor the effectiveness of corrective actions and ensure timely closure of customer issues.
Quality Planning & Product Assurance
Develop quality assurance plans, inspection criteria, testing procedures, and control plans for recent and existing products.
Participate in New Product Introduction (NPI), First Article Inspection (FA

📌 Asst. Manager (India)
🏢 CYIENT DLM
📍 India