About the company
Zylu is a rapid-scaling SaaS platform helping salons grow smarter through digital tools
for booking, marketing, and business operations. We serve salons across
India and the Middle East, and we’re looking for a proactive Customer Support executive to help drive retention, satisfaction, and growth.

What will you do

Own onboarding, activation, and long-term success of salon partners
Train new users on how to use the platform via calls, Zoom, and screen sharing
Track adoption and usage metrics, and take proactive steps to prevent churn
Build relationships with salon owners to identify upsell or referral opportunities
Resolve queries by collaborating with product, support, and sales
Create help docs, training videos, and FAQs as needed
Share user feedback with the product team for continuous improvement
You will cross-sell and upsell services
Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings
Meet CSAT KPIs
Strong communication and interpersonal skills




Ability to manage multiple tasks simultaneously and progress

What we offer
Competitive salary and commission
Chance to join a fast-growing startup at an early stage
Work with a top-notch team
Learn and practice the industry's best sales methodologies
Be part of impacting small businesses with their growth journey
Clear roles and responsibilities
Clearly defined career growth path

Qualifications
Bachelor's degree
Have 1-4 years of customer-facing experience (success, account management, or support).
Are fluent in English, Hindi, and at least one South Indian language (preferred)
Can handle multiple accounts and stay organized under pressure
Are patient, empathetic, and able to communicate clearly with small business owners
Have a strong sense of ownership and a problem-solving attitude
Bonus: Experience in SaaS, CRM tools, or SMB software support

Growth Path
This role is designed to grow into a tea

📌 Customer Success Executive (Bengaluru)
🏢 Zylu
📍 Bengaluru