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Job Title: Service Excellence Leader (Black Belt) – MS EY Comply

Employment Type: Full time
Experience Level: Manager/ Senior Manager 1

Role Overview

We are hiring multiple Process/Service Excellence Leaders to drive service and operational excellence across Managed Services engagements in specialized domains.
Candidates must possess strong domain knowledge in regulatory reporting, compliance frameworks, and asset management to ensure adherence to industry standards, mitigate risks, and optimize governance processes.
These leaders will be responsible for ensuring delivery quality, adherence to SLAs, embedding best practices, and leading continuous improvement initiatives leveraging Six Sigma, ITIL4, AI, and Automation.

Key Responsibilities

Process & Service Excellence





Define and implement frameworks for service quality and operational excellence.
Drive standardization, automation, and optimization across Managed Services.

Continuous Improvement

Apply Lean & Six Sigma Black Belt methodologies to reduce defects and improve efficiency.
Identify opportunities for automation and AI-driven enhancements.
Implement automation and AI-driven solutions for efficiency and cost optimization.

Performance Management

Monitor delivery KPIs and operational metrics across assigned domain.
Drive root cause analysis and implement corrective actions for service deviations..
Drive initiatives for cost optimization, productivity improvement, and risk mitigation.

Governance & Compliance

Ensure adherence to ITIL4 principles and service management best practices.
Maintain compliance with contractual SLAs, regulatory requirements, and risk controls.

Domain Leadership

Define best practices and ensure alignment with industry standards.
Develop and e

📌 TechOps-DE AMS-Service Excellence Lead (India)
🏢 EY
📍 India