JOB DESCRIPTION

WILLIAMS-SONOMA INDIA

Job Description

Work Location:India, Pune

Job Title:ESRE MobileApp

Business Unit:WSI Corporate Technology, Pune

Overview Of The Role

As a Senior Site Reliability Engineer at Williams-Sonoma, you will support eCommerce production operations as part of the eCommerce Support team, focusing on solving problems at their root cause. You are a balanced engineer who enjoys working across application code written by others as well as designing and building solutions from scratch. You bring strong documentation and communication skills and have prior experience in production support roles such as Site Reliability Engineering, Production Operations, or Full-Stack Engineering.

Your primary focus will be ensuring the resilience, operability, stability, and scalability of the Williams-Sonoma family of brands’ eCommerce platforms. You will collaborate with cross-functional, full-stack engineering teams to monitor, detect, and investigate site behaviors, enhance production code, deliver features, and continuously improve software and operational processes.





Responsibilities

Monitor, investigate, and resolve production issues to ensure optimal availability and performance of eCommerce platforms.
Perform deep troubleshooting using log analysis, APM tools, RUM, browser developer tools, and local testing.
Author and maintain monitoring, alerting, and observability solutions across multiple toolsets.
Lead incident response efforts and drive issues to resolution with a focus on root cause analysis.
Collaborate closely with engineering, support, and third-party vendor teams on issue resolution and improvements.
Enhance and correct existing production code while delivering new features and operational improvements.
Create and maintain transparent technical documentation, incident reports, and supporting evidence.
Develop and adhere to standard operating procedures for production support and incident management.
Mentor peers and stakeholders across m

📌 Sr. Software Engineer (India)
🏢 Williams-Sonoma
📍 India