Job description:

We're Hiring Team Lead – Research Counselor
Zirakpur | Full Time | 5+ Years Experience

Who We Are
We're Om Ak Solutions β€” a team that genuinely loves helping people find the right solutions. We work with students and researchers from around the world, supporting them with their thesis, dissertations, research papers, assignments, and other academic projects. Our Research Counselling team sits at the heart of everything β€” connecting with students, understanding their requirements, guiding them toward the right solutions, and ensuring a smooth experience from the first conversation to project completion. We're a team that values people, growth, and getting things done right. If you enjoy working with people, solving problems, and making a real impact, you'll fit right in.

Requirements

The Role
We're on the lookout for a Team Lead – Research Counselor who's equal parts people person and performance driver. You'll lead a team of Research Counselors who connect with students and researchers looking for support with their thesis, dissertations, research papers,



assignments, and other academic projects. From understanding client requirements to ensuring smooth communication and follow-ups, your team will play a key role in helping students find the right solutions. As the Team Lead, you'll be the go-to person for your team β€” coaching, guiding, and leading by example while keeping clients happy and operations running smoothly. If you love mentoring people, thrive under targets, and know how to turn a challenging situation into a win β€” you're exactly who we're looking for

What You'll Do
- Lead, motivate, and manage a team of Research Counsellors day-to-day. Keep an eye on team performance and make sure everyone's hitting their stride.
- Help team members navigate client queries, requirements, and follow-ups with ease. Train and mentor your crew to grow their skills and confidence.
- Step in for escalated client concerns β€” and turn them around smoothly.

📌 Team Lead – Counsellor (India)
🏢 Om Ak Solutions
📍 India