Job Title: Key Account Manager – Farming (US Accounts)
Location : Pune (Hybrid)
Shift : 2 to 11 PM IST
Reporting to : CEO
Job Summary
We are looking for an experienced Key Account Manager (KAM) to manage and grow a portfolio of 10–15 strategic US-based accounts with a combined revenue responsibility of ~USD 3 Million.
This role focuses on protecting existing revenue, driving cross-sell and upsell opportunities, and acting as a trusted advisor to senior customer stakeholders while working closely with internal delivery and US field sales teams.
The ideal candidate brings solid IT services domain expertise, proven experience managing large US enterprise clients, and the ability to operate in a global offshore–onsite delivery model.
Key Responsibilities
Own and manage 8–15 existing strategic accounts based in the US, with a total revenue responsibility of ~USD 3 Mn.
Ensure revenue protection, retention, and account growth through structured account planning and governance.
Identify, qualify, and drive cross-sell and upsell opportunities across IT services offerings.
Build strong relationships with CXO-level and senior stakeholders on the client side to uncover new business opportunities.
Act as the primary escalation point for customer issues, ensuring timely resolution and high customer satisfaction.
Work closely with delivery, presales, and solution teams to ensure seamless execution and value delivery.
Collaborate with the US field sales team to support strategic pursuits, expansions, and renewals.
Conduct regular account reviews, QBRs, and strategic planning sessions with customers.
Maintain accurate forecasting, revenue tracking, and account documentation.
Support client visits and travel to the US on a need basis for relationship building and opportunity creation.
Operate effectively in a hybrid work model from Pune, supporting US time zones.
Requirements
Qualifications & Experience
8+ years of experience in Key Account Management / Account Growth roles withi