Duties & Responsibilities
Partner with Solution Architects and Service Cloud stakeholders to design scalable, customer-centric solutions.
Translate Service Cloud capabilities (Case Management, Omni-Channel, CTI, Knowledge, Entitlements, SLAs) into detailed technical implementation plans
Hands-on Developer to lead end-to-end delivery for distributed Salesforce development teams, ensuring alignment with platform best practices.
Own technical design decisions across Apex, LWC, Flows, integrations, and Service Cloud configurations within architectural guardrails
Drive implementation of key Service Cloud capabilities, including Omni-Channel routing, case lifecycle management, and automation frameworks
Mentor developers on Service Cloud design patterns, automation strategies (Flow vs. Apex), and performance optimization
Enforce engineering excellence through code reviews, design validations, and adherence to scalability, quality, and governance standards
Coordinate cross-team development activities, remove blockers, and ensure consistent sprint execution in Agile environments




Communicate delivery progress, risks, dependencies, and technical trade-offs to stakeholders and leadership.
Collaborate with Product and business teams in backlog grooming, solution design discussions, and demos
Ensure platform stability through proactive monitoring, incident resolution, root cause analysis, and continuous improvement
Partner with DevOps teams to support CI/CD pipelines, release management, and setting strategies

Requirements
Minimum Years of Experience:
7+ Yrs - Salesforce with Apex, LWC and Flows
5+ Yrs - Service Cloud
5+ Yrs - API Integrations

Basic Qualifications
Bachelor's degree in computer science, Information Systems, Engineering, or a related field
7+ years of hands-on Salesforce development experience, including demonstrated leadership or lead ownership.
Strong expertise in Apex, Lightning Web Components (LWC), Flows, and declarative automation tools
Advanced profici

📌 Lead Salesforce Developer – Service Cloud (Chennai)
🏢 Staples India Business Innovation Hub Private
📍 Chennai