Key Responsibilities

- Lead and manage the Holiday Operations team.

- Handle end-to-end FIT, GIT, Corporate, and Student Group operations.

- Coordinate with airlines, hotels, DMCs, transport providers, and local guides.

- Ensure all bookings, vouchers, tickets, visas, and travel documents are issued accurately.

- Monitor tour departures and provide 24/7 operational support during travel.

- Resolve customer complaints and operational issues promptly.

- Negotiate contracts and rates with suppliers to maximize profitability.

- Develop and implement Standard Operating Procedures (SOPs).

- Coordinate with Sales, Ticketing, Visa, and Accounts departments.

- Monitor tour costs, profitability, and operational performance.

- Train, mentor, and evaluate the operations team.

Skills Required





- Robust leadership and team management.

- Excellent communication and negotiation skills.

- Knowledge of domestic and international destinations.

- Experience with travel booking systems and CRM software.

- Crisis management and problem-solving ability.

- Time management and attention to detail.

- Customer-focused approach.

Qualification

- Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.

- 5–10+ years of experience in travel operations, with leadership experience preferred.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Holiday Manager (Coimbatore)
🏢 Sri Jothi Vinayagaa Holidays
📍 Coimbatore