6 + Years

Malad West

Full-Time

Role Summary

We are seeking an experienced Senior Project Manager to lead POD 1 for the goCollect product. The role will be responsible for managing multiple concurrent client implementations, product enhancements, stakeholder relationships, and delivery teams across the BFSI sector.

The ideal candidate should have strong experience in the Collections, Recovery, Lending, or Loan Servicing domain, with proven expertise in handling multiple projects simultaneously for NBFCs, HFCs, Banks, and Fintechs.

The candidate will act as the single point of accountability for project delivery, client satisfaction, resource coordination, risk management, and successful adoption of goCollect across assigned accounts.

Key Responsibilities

Project & Program Management

Manage and oversee 5+ concurrent client projects and product initiatives.
Own project planning, execution, monitoring, governance, and closure.
Ensure projects are delivered on time, within scope, and within agreed milestones.
Drive project governance through weekly, monthly,



and steering committee reviews.
Track dependencies, risks, blockers, and mitigation plans across projects.
Ensure adherence to implementation methodologies, quality standards, and delivery processes.

Client & Stakeholder Management

Act as the primary interface for senior client stakeholders.
Build robust relationships with leadership teams within NBFCs, HFCs, Banks, and Fintechs.
Manage stakeholder expectations and drive resolution of escalations.
Conduct regular business reviews and project status meetings.
Translate business requirements into actionable project plans and deliverables.

Product & Domain Leadership

Demonstrate strong understanding of:
Collections & Recoveries
Field Collections
Telecalling Operations
Legal Collections
Repossession Processes
Agency Management
Collection Analytics & Reporting
Work closely with Product, Engineering, QA, and Support teams to prioritize client requirements.
Gui

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