Financial

To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel as per Grand Policies & Procedures.
To have a good understanding of contribution margins for each product and work with respective heads of departments to maximize Operating results.
To achieve targets in terms of number of recent active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Marketing.
To submit monthly entertainment schedule to the Director of Sales & Marketing for approval

Operational

To provide a courteous, professional, efficient and flexible service at all times, following The Grand New Delhi’s Standards of Performance.
To perform all duties and tasks in the assigned Place of Work as per Master Task List. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.




To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
To be fully conversant with all services and facilities offered by the hotel.
To perform opening and closing procedures established for the Place of Work as assigned.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
To monitor operating supplies and reduce spoilage and wastage.
To handle guest enquiries in a courteous and efficient manner and report guest feedback or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To assist in credit collection.
To have a thorough understanding and knowledge of all Rooms re

📌 Sales Manager (India)
🏢 The Grand New Delhi
📍 India