Experience: 3-5 years
Education: BE/BTECH/MCA/ MTECH from Computer Science
Location: Bangalore/ Hyderabad/ Chennai/ Delhi
Reports to: Regional Manager | Sr. Manager | Regional Director

Summary

In this role, you will be working with customers to lead implementation activities, deliver weekly enablement sessions, performance reporting, and quarterly business reviews with a goal to ensure that customers are self-sufficient with Dynatrace technologies. Consultants are expected to represent Dynatrace in the highest qualified manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as an observability expert and a trusted advisor to ensure maximum adoption and value realization from their Dynatrace purchase.

Responsibilities

Monitor client’s critical application performance and availability
Summarize and review performance trends in operations status meetings
Assist client staff in the troubleshooting and root-cause diagnosis of performance issues




Maintain and enhance dashboards and reports to meet requirements of IT and business users
On-board additional applications for monitoring
Mentor and train customers on the Dynatrace solution and its best practices
Provide services that maintain and grow the adoption of the Dynatrace solution in customer environments
Provide, enhance and document the value realised by customers leveraging Dynatrace
Provide regular status updates and project documentation to support efforts at customer engagements
Tailor activities and priorities to achieve customer goals
Assist sales team in identifying new opportunities for product and services revenue at customer sites
Ensure health of the client’s Dynatrace deployment
Maintain accurate deployment documentation

Travel And Training Requirements

Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, on occa

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