As a Senior Engineer – Desktop Engineering & Support, you will be part of a agile regional team responsible for the design, engineering, implementation, migration, and operational security of enterprise workspace technology services across APAC. You will lead end‑to‑end desktop engineering initiatives, ensuring secure, seamless, and highly available environments while driving continuous improvement and compliance in a regulated banking context.

What You’ll Do and How You’ll Succeed

Desktop Engineering & Support
Act as the escalation contact for endpoint issues (OS, software, hardware, performance, crash) within the Microsoft ecosystem.
Deliver rapid resolution to advanced endpoint challenges, ensuring confidentiality, integrity, and availability of systems.
Respond to cyber threats from a workspace technology perspective, coordinating with stakeholders and educating local IT teams.
Propose and implement improvements to enhance user experience.
Drive enablement across end‑users, Service Desk, and IT teams through training, KB articles, and knowledge sharing.





Documentation & Standards
Create and maintain policies, standards, product/feature implementation guides, and procedure manuals.
Maintain an audit‑ready environment by identifying configuration drift early.
Design frameworks and standards for end‑to‑end desktop engineering services.

Continuous Improvement
Drive automation and user experience enhancements.
Work closely with Service Desk and Branch IT teams to improve first‑call resolution.
Engineer patching and update strategies (deployment rings, pilot groups, rollback planning).
Support print infrastructure, physical and virtualised workstations, and VDIs.

We’d Love to Hear From You If…

Experience
You have 8–10 years of deep expertise in Windows 11 desktop platform design, architecture, and engineering.
You have proven experience defining engineering standards and frameworks for desktop engineering.
You have designed and maintained enterprise gold images

📌 Senior Engineer – Desktop Engineering (India)
🏢 Thakral One
📍 India