Introduction

Job Title: Site Reliability Engineer
Location: Bangalore, India

About SymphonyAI Financial Services:
SymphonyAI Financial Services is a leader in providing AI-driven solutions that enhance operational efficiency and compliance in the financial sector. Our team is committed to delivering exceptional SaaS solutions to meet our clients' reliability, performance, and availability needs.
Overview:
Join us as a Site Reliability Engineer, a key member of our SymphonyAI Financial Services team in Bangalore. You will be responsible for ensuring the reliability, performance, and availability of our SaaS solutions. Collaborating closely with engineering and customer success teams, you will provide world-class support, manage incidents, and drive continuous service improvements. Your role will be pivotal in maintaining high service standards and enhancing client satisfaction.

Job Description

Key Responsibilities:
Monitor and Maintain: Ensure the health of SaaS environments, maintaining high availability and optimal performance.
Incident Management:



Investigate and resolve incidents, problems, and service requests within agreed SLAs to uphold client service standards.
Root Cause Analysis: Participate in root cause analysis and post-incident reviews for major outages, contributing to service improvement strategies.
Change Management: Implement and manage changes to cloud environments following ITIL best practices, ensuring compliance with industry standards.
Proactive Service Management: Utilize observability and monitoring tools like DataDog and PagerDuty to identify and respond to service degradations proactively.
What You’ll Bring:
Cloud Expertise: Hands-on experience with Azure (preferred) and/or AWS cloud platforms.
Database Skills: Hands-on experience in PostgreSQL and Oracle administration and optimization.
Containerization Knowledge: Experience with Kubernetes and Azure Kubernetes Service (AKS).
Tool Proficiency: Proficiency in observability and incident

📌 Site Reliability Engineer (Bengaluru)
🏢 SymphonyAI
📍 Bengaluru