ROLE PURPOSE & OBJECTIVE
Processing all Gold Loan login cases from branches and supporting Gold Loan customers at branch level
Will do cross sell other product to Gold Loan customers.
To facilitate Repayment, Renewal, Closer and Fore closer of Gold Loan along with new loan procession at branch level.
Responsible to maintain process quality & ensures adherence to internal audit standards for Gold Loan.
Will act as back-up for BOO and CCR at branch and will responsible for their job in their absence (For All branch formats: BB-led, MB-Led, URC and SFB).
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
NA
NA
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
Responsible for acquisition of Gold Loan customers from both NTB walk-in and ETB customers at branch level.
Engagement of Gold Loan customers and responsible for cross sell of other products.
Support the marketing initiatives designed by products & marketing department for Gold Loan.
Assess the market potential/trend and give feedback on product modification and recent product development to the product teams
Share insights on competitor products to the product team.
Responsible for the overall cross sell target assigned to him for other products.
Customer
Ensure customers and branch team to be educated about the Gold Loan product offered.
Marketing & branding of Gold Loan to be done at branch level
Resolve customer queries/grievances at branch level (pertaining to Gold Loan)
Internal Process
Oversee and facilitate collection of documents for Gold Loan processing.
Ensure the proper handling of Gold ornaments as per policy standards.
Responsible to ensure the storage of Gold ornaments in safe vault after loan processing.
Handle the relationship with Gold Appraisers at branch level for loan
📌 Officer-Assets Desk (Bhiwandi)
🏢 Ujjivan Small Finance Bank
📍 Bhiwandi
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