I. Job Summary

Provides HR Administrative / operations assistance to all employees /
stakeholders. Handles incoming calls, emails and in person meetings with
employees regarding inquires across all internal HR policies, practices and
procedures, training. The role is responsible for receiving, routing, resolving
and properly documenting and closing all inquiries in an accurate and timely
manner. Interacts cross functionally with other Centers of Expertise (COEs) and
HR Business Partners (HRBPs), and various other departments to ensure handoffs,
communication and interactions are customer focused, seamless and of the highest
quality.

II. Essential Duties and Responsibilities

* Handles incoming queries in accordance with service model.
* Responds to general inquiries concerning transition activities in accordance
with established policies and procedures.
* Creates electronic record to capture customer / stakeholder interactions;
provides quality service and resolve efficiently.
* May provide assistance with other HR teams / projects, as needed, to support




both internal and external business partners.
* Coordinates with internal shared services to ensure all aspects of
transitions are covered including payroll, perks, recruiting, training,
etc.
* May perform administrative duties specific to department such as conducting
research, updating standard templates and reports, and preparing collateral
materials.
* Establishes and maintains record keeping and filing systems; classifies,
sorts and files correspondence, records and other documents.
* Ensures that all necessary information has been received, information
accurately entered into the online system. Reviews and submits updates and
provides reports as needed.
* Answers routine queries for managers and employees, and assists with problem
solving. Acts as a liaison between employees and the service center to
resolve problems and clarify questions or concerns.
* Handles and maintains all files and records for proc

📌 India Analyst, HR Operations (Indore)
🏢 Waste Management, Inc. (WM)
📍 Indore