Receive daily inbound calls and chats from customers, addressing inquiries and resolving issues promptly. Moreover, demonstrate a sense of urgency in responding to customer queries and ensure quick resolution.
Issue Resolution
Assist customers with troubleshooting and provide effective solutions to their problems. Additionally, follow up with customers to ensure their issues are fully resolved and their experience is satisfactory.
Cross-Department Collaboration
Coordinate with different departments to gather the necessary information for resolving customer issues. Furthermore, act as a bridge between customers and internal teams to facilitate smooth communication. Also, handle issue escalation when required.
Customer Satisfaction
Monitor customer feedback and work to continuously improve customer satisfaction. Proactively identify opportunities to enhance the customer experience and make recommendations for improvement.
Communication
Maintain clear, concise,
and qualified communication with customers in both English and Hindi. Furthermore, document customer interactions and solutions accurately in the customer relationship management (CRM) system.
Administrative Support
Assist in preparing reports on customer interactions and satisfaction metrics. Additionally, participate in team meetings and contribute to the development of customer success strategies.
Continuous Learning
Stay updated on product knowledge and company offerings to provide accurate information to customers. Moreover, participate in training sessions and workshops to enhance customer service skills and product understanding.
Qualifications
Education: Currently pursuing or recently completed a degree in Business, Communications, Marketing, or a related field.
Language Proficiency: Fluency in English, Hindi, and Marathi with excellent verbal and written communication skills.
Customer Se