ROLE PURPOSE & OBJECTIVE
Achieve and Exceed targets set for Number and Value of Gold Loans
Primary contact for gold loan customers- pitching product to them, explain all details about product, collect required documents.
Coordinate with Branch team – ADO, BM, CRM, CCR, CROs, LOs and external members - BCs, DSAs leads etc.
Resolve all field level queries of customer related to Gold Loan and manage regular collections.
Acting as back-up for Assets Desk Officers in their absence
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
NA
NA
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
Daily/ Weekly /Monthly achievement of the targets set for gold loan, both in volume and value terms as established for the branch
Working on OSP increment of assigned portfolio
Meeting Cross Sales target set for the assigned portfolio
Call/ visit eligible customers,
pitch them about product and collect leads
Do Out bound promotional activities for Gold Loan lead generation
Coordination with feet on streets, DSAs and BC points
Ensure proper collection of 0 – 90 DPD cases in the branch
Customer
Ensure customers are educated about Gold Loan schemes/services offered by Ujjivan.
Key focus on Out bond activities and generating leads from NTB and ETB customer pool
Ensure Customer queries are dealt with promptly and accurately at field level
Ensure smooth and prompt service from other partner channels to customers
Internal process
Ensure compliance with lending guidelines, quality framework and audit requirements;
Ensure that defaulting areas or negative area for gold loan need to be identified based on field observations
Give constructive feedback on on-field and competitor activities
Ensure all the necessary things like: availability of appraisers, loan related admin r
📌 Gold Loan Officer (Galteshwar)
🏢 Ujjivan Small Finance Bank
📍 Galteshwar
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