Serve as the leader of the account(s) – providing expert counsel to clients for opportunities and situations. This may include:
Crisis Communications
Ideas for new services
Trending topics in their industry
Recent platforms to explore
Strategy Implementation
Organized Communications
Multi-tasking Project Tasks
Responsibilities
Serve as the main point of contact for assigned clients, spearheading their weekly, bi-weekly or monthly meetings.
Work with clients on production and content planning alongside team members–hiring appropriate vendors for production needs and include deliverables and direction.
Oversee project timelines of the creative team, ensuring team members are following systems to meet all deadlines for tasks. Adding team members’ tasks and deadlines in Asana.
Managing communications between client and team members to ensure new project timelines can be feasibly executed.
Review content and tasks before sending items to clients for approval. Review for brand consistency, accuracy, style, messaging, visual appeal,
and strategy – always ensuring what we provide is the highest level of quality.
Oversee the efficiency of individual team members, assessing their needs for education, additional training, etc. Find a balance between empowering the team to resolve issues and work independently, but also knowing when to seek approval or guidance.
Identifying opportunities to adjust systems, team members, and services to work more efficiently together and/or toward clients’ goals.
Consistently review strategy, ensuring tasks and execution are still meeting the needs of the client. Make recommendations for additional services or changing services/strategy as needed.
Review each account’s monthly report with the client, offering recommendations, discussing ideas, and forming solutions as appropriate.
Other Tasks
Training, guiding, and assisting team members as needed with projects including: