Hebrew Service Desk (Noida)

Hebrew Service Desk (Noida)

10 Aug
|
Tecnoprism
|
Noida

10 Aug

Tecnoprism

Noida

- Provide L1 IT support to Hebrew-speaking users via phone, email, chat, and ticketing tools.

- Diagnose and resolve issues related to Windows OS, Microsoft Office 365, Outlook, VPN, printers, and network connectivity.

- Perform user account management activities such as password resets and account unlocks using Active Directory.

- Log, categorize, prioritize, and resolve incidents and service requests within defined SLAs.

- Escalate unresolved issues to the appropriate support teams and track them through closure.

- Document troubleshooting steps and maintain accurate ticket updates.

- Deliver high-quality customer service while ensuring user satisfaction.

- Work effectively in a 24x7 rotational shift setting.

Required Skills

- Fluency in Hebrew Mandatory

📌 Hebrew Service Desk (Noida)
🏢 Tecnoprism
📍 Noida

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