Director / Head of Quality Assurance The impact that you will be making As the Director / Head of Quality Assurance, you are the executive leader responsible for setting the global quality vision, automation strategy, and engineering standards for Impact Analytics’ enterprise AI platforms. You will lead, scale, and mentor a high-performing global QA organization—ensuring our mission-critical Agentic AI engines, complex mathematical models, and enterprise SaaS platforms meet flawless performance, accuracy, and reliability standards across Fortune 500 deployments.

What This Role

Entails 15–20 years of progressive experience in software quality engineering, test automation, and QA leadership within enterprise SaaS, AI/ML, or complex supply chain products

At least 5+ years of experience managing multiple product QA teams

Proven track record of building, scaling, and managing global QA organizations across automation, performance, security, and algorithmic testing

Deep expertise in establishing modern test automation frameworks (Python, Selenium, Playwright, Cypress, REST Assured, CI/CD pipelines)

Hands-on background in testing data-heavy, algorithmic, or AI/ML-driven planning engines (validating model precision, simulation logic, data pipelines, SQL/MDX)

Strategic leadership experience defining global QA roadmaps, quality metrics (Defect Escape Rate, Test Coverage, SLA adherence), and executive reporting

Extensive experience with enterprise SaaS deployment architectures, multi-tenant cloud platforms (AWS, Azure, GCP), and security/compliance standards

Demonstrated partnership with Engineering, Product Management, and Customer Success leaders to embed a 'Quality-First' culture across the SDLC

Strong executive presence and communication skills to engage directly with enterprise client CTOs, IT leaders, and business stakeholders during critical go-lives and QBRs

Certification in ISTQB (Advanced/Expert Level), Agile/Scrum Leadership, or AI/ML testing practices What Lands You In This Role QA Strategy, Vision & Executive Leadership Define and execute the multi-year global QA vision, test architecture,



and quality governance for all AI SaaS product lines

Establish key quality KPIs (Defect Escape Rate, Automation Coverage, CSAT impact) and report metrics to executive leadership

Lead, hire, and mentor a world-class QA engineering team across SDET, Performance, Security, and AI Testing tracks Test Automation & AI Engine Quality Assurance Drive the shift-left quality strategy and architectural design of scalable, automated test frameworks

Establish rigorous validation frameworks for AI agents, machine learning models, simulation logic, and complex data pipelines

Integrate automated testing seamlessly into enterprise CI/CD pipelines (GitHub Actions, Jenkins) for continuous delivery Cross-Functional Governance & Delivery Risk Management Partner closely with VP of Engineering, VP of Product, and Success Architects to manage release quality and go-live risk

Institute standardized regression packs, non-functional testing (Performance, Load, Security, Scalability), and patch validation protocols

Drive post-incident root-cause analysis (RCA) and implement preventive actions to continuously elevate platform stability Process Optimization & Knowledge Leadership Transform manual QA processes into hyper-automated, continuous quality engineering workflows

Build and champion a company-wide quality culture, runbooks, and best-practice repositories

Introduce cutting-edge AI-assisted testing tools and frameworks to accelerate test generation and execution What We Offer An opportunity to be part of executive leadership driving some of the best enterprise SaaS products built out of India.

Opportunities to shape the quality standards for global-scale Agentic AI products deployed across Fortune 500 enterprises.

A flat,



collegial work environment with direct executive visibility and high strategic autonomy.

A platform for rapid growth if you are willing to innovate, lead change, and scale high-performing teams without fear of failure.

Remuneration with best-in-class industry standards alongside executive equity and generous health insurance cover About Impact Analytics Impact Analytics is an agentic-first AI software company transforming retail merchandising and enterprise supply chain planning through cutting-edge AI, LLMs, and Generative AI technologies. As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising and supply chain solutions and foundational AI agents that are redefining how enterprise decisions are made. What makes Impact Analytics unique is its combination of deep domain expertise, solid innovation culture, and global presence.

It is one of the few India-born AI companies recognized globally by organizations like Fortune, Gartner, and the Inc. 5000. For candidates looking to work on next-generation AI products with global scale and real-world impact, Impact Analytics is an exciting place to build your career. Here’s a link to our website: www.impactanalytics.co.

Some Of Our Accolades Include

Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.

Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.

Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.

Ranked #72 in America’s Most Innovative Companies list in 2023—by Fortune—alongside companies like Microsoft, Tesla, Apple, IBM, etc.

Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.

Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.

📌 Head of Quality Assurance (Bengaluru)
🏢 Impact Analytics
📍 Bengaluru