- Lead the overall operations of OPD, IPD, Emergency, OT, ICU, Diagnostics, Pharmacy and Support Services.

- Ensure smooth coordination between medical, nursing, administration and allied health teams.

- Drive patient satisfaction initiatives and improve patient experience.

- Monitor key operational KPIs such as bed occupancy, average length of stay, patient turnaround time, revenue per occupied bed and discharge efficiency.

- Develop and implement operational policies, SOPs and quality improvement initiatives.

- Ensure compliance with NABH standards and all applicable statutory and regulatory requirements.

- Manage hospital budgets, optimize operational costs and improve productivity.

- Oversee facility management, housekeeping, biomedical engineering, security and maintenance.

- Lead manpower planning, workforce productivity and staff performance management.

- Coordinate with insurance/TPA teams to improve claim processing and billing efficiency.





- Support business development initiatives and growth strategies.

- Handle patient grievances and ensure timely resolution.

- Lead emergency preparedness, risk management and disaster response planning.

- Prepare and present operational and MIS reports to senior management.

What do we look for

- 10–15 years of experience in hospital administration or healthcare operations.

- Minimum 5 years in a senior leadership role in a multi-specialty hospital (200+ beds preferred).

- Experience with NABH accreditation, hospital quality systems, and healthcare compliance.

- Strong financial, operational and people management skills.

Pay: ₹70,000.00 - ₹150,000.00 per month

Perks

- Cell phone reimbursement

- Health insurance

- Leave encashment

- Life insurance

- Provident Fund

Work Location: In person

📌 Head of Operations (Ranchi)
🏢 Azim Premji Foundation
📍 Ranchi