Company Description Pacifica Companies is a privately held, vertically integrated real estate developer, owner, investor, and investment manager with a strong track record spanning more than three decades. The company focuses on opportunistic investing, maintaining high liquidity, and identifying attractive real estate opportunities at the right value. Pacifica’s diverse portfolio includes hotels, mixed-use and development projects, master planned communities, office and industrial buildings, retail centers, senior housing, single-tenant assets, multifamily projects, and single-family communities across the United States, Mexico, and India.

Founded in 1978 by Chairman Ash Israni, Pacifica has grown exponentially and now employs nearly 3,000 team members in the US and Asia, headquartered in San Diego, California. The organization values strategic partnerships with pension funds, institutional banks, investors, and real estate funds to drive long-term growth.

Position

Title

Head of Operations

Department

Operations & Business Development

Reporting To

Managing Director

Location

Telangana, Hyderabad

Employment Type

Full-Time

Industry

Real Estate Development — Residential & Commercial

Experience Required

12 Plus Years (minimum 10 years in Real Estate)

Education

Bachelor's in Civil Engg. / MBA / LLB preferred

POSITION SUMMARY The Head of Operations will be a key member of the Senior Leadership Team, responsible for end-to-end operational oversight of the organization — spanning land acquisition, business development, project approvals, legal compliance, residential sales management, government liaison, team leadership, and office administration. This is a high-impact, cross-functional leadership role requiring a seasoned professional with deep expertise in the real estate sector.

KEY ROLES & RESPONSIBILITIES

- Land Acquisition & Deal Sourcing

Proactively identify, evaluate, and source land parcels suitable for residential and commercial development across target geographies.

Prepare detailed Feasibility Reports and Information Memorandums (IMs) for identified land parcels, encompassing financial viability, regulatory landscape, and development potential.

Network extensively with land brokers, channel partners, and real estate intermediaries to pipeline recent deals for Joint Development Agreements (JDA) and outright land purchases.

Conduct due diligence on prospective land deals in coordination with legal, finance, and technical teams.

Negotiate land deal structures including JDA terms, revenue sharing, and outright acquisition pricing with landowners and brokers.

- Landowner & Stakeholder Relationship Management

Build, maintain, and nurture long-term relationships with landowners, ensuring trust and transparency throughout the transaction lifecycle.

Act as the primary point of contact for landowners from initial discussions through deal closure and post-deal coordination.

Manage expectations and resolve disputes or concerns raised by landowners in a professional and diplomatic manner.

Maintain a structured CRM-based database of landowner contacts, deal pipelines, and transaction statuses.





- Plan Sanctions, Statutory Approvals & Government Liaison

Lead and oversee the plan sanction process in coordination with the BD Manager and a panel of specialized consultants including:

Municipal Architect & Town Planner

Structural Engineer

Fire Safety Consultant

Environmental Consultant

Airport Authority Liaison (AAHL / AAI) Consultant

Legal & Revenue Consultants

Ensure timely submission and follow-up of all statutory approvals — RERA (Telangana), HMDA (Hyderabad Metropolitan Development Authority) / GHMC (Greater Hyderabad Municipal Corporation) plan sanctions, Layout Approvals, Commencement Certificate (CC), Occupancy Certificate (OC), DTCP (Directorate of Town & Country Planning) permissions, Fire NOC, Environment Clearance, and NOCs from relevant authorities including HRERA, HMWSSB (water & sewerage), TSSPDCL (electricity), and Airport Authority (RGIA / AAI).

Maintain a master approval tracker and proactively resolve bottlenecks in the approval pipeline.

Leverage expert knowledge of Government processes, bureaucratic channels, and regulatory frameworks to expedite approvals.

Build and sustain relationships with key Government officials, departments, and regulatory bodies to facilitate smooth approval processes.

4.

Legal Document

Review & Compliance

Review, negotiate, and finalize all critical legal documents including — Agreements with Tenants, Landowner Agreements, Joint Development Agreements (JDAs), Society / Association Formation documents, and project-related contracts.

Ensure compliance with applicable provisions of the Indian Penal Code (IPC), RERA Act, Transfer of Property Act, and other real estate-specific legislation.

Liaise with external legal counsels to vet agreements, manage disputes, and provide legal oversight across ongoing projects.

Maintain a well-organized repository of all legal documents, licenses, and statutory records.

Monitor regulatory changes and proactively update internal processes to ensure ongoing legal compliance.

5.

Residential Sales

Management

Oversee the residential sales function, setting targets, strategies, and processes to maximize revenue realization across projects.

Collaborate with the Sales & Marketing team to develop project positioning, pricing strategies, and go-to-market plans.

Resolve customer escalations and ensure a high standard of post-sales service and customer satisfaction.

- Administration, Office Management & Contractor Relations

Assist the Management in various administrative functions including office operations, facilities management, and organizational infrastructure.

Ensure all statutory licenses, trade permits, professional tax registrations, and office-level compliance requirements are maintained and renewed on time.





Manage and resolve disputes with contractors, vendors, and service providers in a fair, structured, and legally sound manner.

Oversee vendor empanelment, contract negotiations, and service level agreements (SLAs) for office and project-level vendors.

Support the Management in ad hoc strategic and operational assignments as required.

- Team Leadership, Training & Development

Lead, mentor, and manage a multi-functional team comprising BD executives, approval coordinators, legal assistants, sales officers, and administrative staff.

Define clear KPIs, conduct regular performance reviews, and foster a culture of accountability and high performance.

Identify training needs within the team and facilitate relevant skill development, certifications, and on-the-job coaching.

Build team capacity to handle growing project pipelines and organizational scale.

Promote cross-functional collaboration between Land, Legal, Sales, Approvals, and Admin teams.

QUALIFICATIONS & EDUCATION

Bachelor's degree in Civil Engineering, Architecture, Law (LLB), or Business Administration (MBA) — preferably with a Real Estate specialization.

Post-graduate qualifications in Real Estate Management, Urban Planning, or Project Management will be an added advantage.

Certification or working knowledge of RERA compliance and regulatory frameworks.

EXPERIENCE & EXPERTISE REQUIRED

12 plus years of progressive experience, with a minimum of 10 years in the Real Estate Development industry.

Proven experience working with reputed Builders, Real Estate Developers, or Real Estate Consulting firms.

Hands-on experience in managing Residential Sales, including project launches, customer lifecycle, and collections.

Demonstrated expertise in Government Liaison and securing statutory approvals across municipal and state-level bodies (RERA, GDCR, OC, CC, Fire NOC, Environment Clearance, etc.).

Strong exposure to Land Acquisition, JDA deal structuring, and land due diligence processes.

Sound understanding of the Indian Penal Code (IPC) as applicable to real estate transactions, land disputes, and contractual obligations.

Working knowledge of Real Estate laws including RERA (Telangana), Telangana Apartments (Promotion of Construction and Ownership) Act, Telangana Tenancy Act, Transfer of Property Act, and the Telangana State Industrial Project Approval and Self-Certification System (TS-iPASS) Act.

Experience in managing consultants — architects, structural engineers, legal counsels, and government liaison professionals.

KEY COMPETENCIES & SKILLS Leadership & Strategic

- Strong leadership and people management
- Strategic thinking and business acumen
- Exceptional negotiation & influencing skills
- Stakeholder & relationship management
- Decision-making under pressure
- Crisis management & conflict resolution Technical & Functional
- In-depth knowledge of Real Estate approvals
- Land due diligence & feasibility analysis
- Legal document review (IPC / RERA / JDA)
- Residential sales strategy & execution
- Government liaison & regulatory navigation
- MIS reporting & data-driven decision making

📌 Head of Operations – Real Estate Development (Hyderabad)
🏢 Pacifica Companies
📍 Hyderabad