Experience: 3–6 Years

Location: Chennai (Work from Office)

Shift: 1 PM – 11 PM / 4 PM – 2 PM (based on project requirements)

Role Summary

We are looking for a hands-on Implementation Engineer to drive customer onboarding, system implementation, integrations, data migrations, and solution deployment for enterprise customers.

This role sits at the intersection of technology, consulting, and customer success. The ideal candidate should be comfortable working directly with customers, understanding business requirements, configuring solutions, validating data, troubleshooting issues, and ensuring successful go-live.

The successful candidate will be highly technical, customer-focused, and capable of managing multiple implementation projects simultaneously.

Key Responsibilities

Customer Onboarding & Implementation

Own the implementation lifecycle from project kickoff through successful go-live.
Conduct discovery sessions to understand customer processes, workflows, and business requirements.
Translate customer requirements into system configurations and implementation plans.




Guide customers on industry best practices and recommend optimal solutions.
Drive implementation activities while ensuring timelines and quality standards are met.

Data Migration & Validation

Perform data analysis, mapping, transformation, validation, and migration activities.
Create and maintain data mapping documents and migration plans.
Validate migrated data and perform reconciliation between source and target systems.
Troubleshoot data quality issues and work with customers to resolve inconsistencies.
Support large-scale migration projects involving multiple data entities.

Integrations & Technical Configuration

Configure and support integrations using APIs, webhooks, and third-party platforms.
Work with customer IT teams to integrate systems such as CRM, ERP, HRMS, PSA, and project management tools.
Read API documentation, validate endpoints, and troubleshoot integration issues.
Colla

📌 Implementation Engineer (Chennai)
🏢 Mako IT Lab
📍 Chennai