Location: Noida
Employment Type: Full-Time
CTC: ₹3.0 – ₹4.8 LPA (depending on experience and fit)
ROLE SUMMARY
The Customer Success Executive is responsible for managing customer onboarding and offboarding processes, monitoring system-generated communication triggers, and providing first-level operational support. The role acts as a key point of coordination between customers and internal teams to ensure seamless customer lifecycle management and timely resolution of operational queries.
KEY RESPONSIBILITIES
CUSTOMER ONBOARDING
* Manage the end-to-end onboarding process for recent customers.
* Coordinate with internal stakeholders to ensure timely account setup and activation.
* Verify customer information and maintain accurate records.
* Assist customers throughout the onboarding journey and address process-related queries.
CUSTOMER OFFBOARDING
* Handle customer offboarding/offloading requests as per defined processes.
* Ensure completion of all required closure activities and documentation.
* Coordinate with relevant teams for smooth account deactivation and transition.
COMMUNICATION MONITORING & OPERATIONS
* Monitor system-generated messages, alerts, notifications, and communication triggers throughout the day.
* Take timely action on operational alerts and customer-related notifications.
* Track pending requests and coordinate with internal teams for closure.
FIRST-LEVEL OPERATIONAL SUPPORT
* Act as the first point of contact for routine customer and operational queries.
* Log, track, and resolve basic operational issues within defined timelines.
* Escalate complex issues to the appropriate teams and follow up until resolution.
* Maintain accurate records of support requests and actions taken.
PROCESS COORDINATION & REPORTING
* Maintain customer records and operational documentation.
* Ensure compliance with defined processes and service standards.
* Prepare operational reports and dashboards as required.