Location: Udaipur, Rajasthan Experience: 1 to 2 Years Employment Type: Full time Requirement: L1 Engineer Key Responsibilities: · Provide first-level technical support to users via calls, emails, or ticketing systems · Diagnose and resolve basic hardware, software, and network issues · Log and track support tickets and ensure timely resolution · Escalate complex issues to L2/L3 teams when required · Assist in system monitoring and report any irregularities · Install, configure, and maintain desktops, laptops, and software applications · Support users with password resets, access issues, and basic troubleshooting · Maintain documentation of issues, solutions, and processes · Ensure adherence to IT policies and security standards Required Skills: · Basic knowledge of operating systems (Windows/Linux) · Understanding of networking fundamentals (IP, DNS, LAN/WAN) · Familiarity with ticketing tools and remote support tools · Basic knowledge of hardware and software troubleshooting · Good communication and problem-solving skills · Ability to work in shifts if required We look forward to receiving your application.