Location: Udaipur, Rajasthan

Experience: 1 to 2 Years

Employment Type: Full-Time

Requirement: L1 Engineer

Key Responsibilities

· Provide first-level technical support to users via calls, emails, or ticketing systems

· Diagnose and resolve basic hardware, software, and network issues

· Log and track support tickets and ensure timely resolution

· Escalate complex issues to L2/L3 teams when required

· Assist in system monitoring and report any irregularities

· Install, configure, and maintain desktops, laptops, and software applications

· Support users with password resets, access issues, and basic troubleshooting

· Maintain documentation of issues, solutions, and processes

· Ensure adherence to IT policies and security standards

Required Skills

· Basic knowledge of operating systems (Windows/Linux)

· Understanding of networking fundamentals (IP, DNS, LAN/WAN)

· Familiarity with ticketing tools and remote support tools

· Basic knowledge of hardware and software troubleshooting

· Positive communication and problem-solving skills

· Ability to work in shifts if required

We look forward to receiving your application.

📌 Hardware Network Engineer (Udaipur)
🏢 TM Solutech
📍 Udaipur