Company Description RARE Hospitality & Services Pvt. Ltd is a leading integrated facility management provider in India, backed by the billion-dollar SIS Group Enterprise. With over three decades of experience, the company combines strong local expertise with global operational standards to deliver reliable, high-quality services.

RARE has a pan-India presence and serves diverse sectors including healthcare, hospitality, BFSI, education, corporate workplaces, and manufacturing. By integrating skilled teams, proven processes, and smart technologies, the organization creates safe, efficient, and high-performing environments for clients. RARE is strongly committed to sustainability and continuous evolution to meet changing industry needs.

Role Description The Guest Services Associate is a full-time, on-site role based in Mumbai, responsible for delivering professional and welcoming service to guests and visitors. Daily tasks include greeting and assisting guests, managing check-ins and check-outs where applicable, handling inquiries, and coordinating reservations or bookings. The role involves responding to guest requests, resolving concerns in a timely manner, and maintaining accurate records of guest interactions.

The Guest Services





Associate collaborates with other departments to ensure smooth operations, supports front office procedures, and helps maintain a clean, organized, and guest-friendly environment. Consistent adherence to company standards and a focus on guest satisfaction are key expectations.

Qualifications

- Strong Guest Services and Guest Service skills, with a focus on creating positive, qualified guest experiences.
- Customer Service capabilities, including handling inquiries, feedback, and concerns with patience and efficiency.
- Experience managing Reservations and bookings, with attention to detail and accurate documentation.
- Effective Communication skills, both verbal and written, to interact confidently with guests and team members.
- Prior experience in hospitality, facility management, or front office operations is preferred.
- Ability to work on-site in Mumbai, including flexible shifts, weekends, and holidays as required.
- Proficiency in basic computer and office applications; familiarity with reservation or CRM systems is an advantage.
- Relevant diploma or degree in hospitality, management, or a related field is beneficial.

📌 Guest Services Associate (Mumbai)
🏢 RARE Hospitality u0026 Service
📍 Mumbai