Job Title- Front Office (Telephone Operator)

Location- Mumbai

Key Responsibilities

- Answer and route incoming calls professionally and courteously.
- Handle guest inquiries, requests, and complaints promptly while ensuring complete guest satisfaction.
- Connect calls to appropriate departments and maintain accurate call records.
- Wake-up call requests, message handling, and information assistance for guests.
- Coordinate with Front Office, Housekeeping, Engineering, F&B;, and other departments to fulfill guest requests..
- Assist the Front Office team with administrative tasks whenever required.

Requirements

- Diploma or Bachelor's Degree in Hotel Management or Hospitality.
- Freshers are welcome to apply.
- Excellent communication skills in English.
- Pleasant personality with strong customer service orientation.
- Valuable telephone etiquette and interpersonal skills.
- Basic computer knowledge and willingness to work rotational shifts.

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Education:
- Diploma (Required)

Location:
- Mumbai, Maharashtra (Required)

Work Location: In person

📌 Guest Service Associate (GSA) – Front Office (Mumbai)
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