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Role Purpose The

Global IT Capability Center & APAC IT Operations Leader is the senior leader responsible for establishing, scaling, and leading the new India IT Capability Center, which will serve as a strategic global delivery and engineering hub for all IT towers. This role oversees talent acquisition, team development, capability building, and the operational excellence of the India‑based IT organization, ensuring it becomes a high‑performing global delivery hub.

This includes end to end responsibility for designing the GCC operating model, building teams from the ground up, establishing governance, processes, and culture, and ensuring the center becomes a world class capability hub.

Experience standing up or significantly scaling a captive global capability center or GBS center—preferably in India—is required. In parallel, this role serves as the regional IT leader for APAC, accountable for operational IT performance, regional IT support, and site‑level service quality across the region. This includes leadership of the Regional Operations Lead and a dotted‑line Field Services organization supporting multiple plants, engineering centers, commercial offices, and remote locations throughout APAC.

The leader ensures solid alignment with global IT tower leaders, Business Unit IT leaders, cybersecurity, enterprise architecture, and service management to deliver reliable, secure, scalable, and business‑responsive IT services across APAC while developing India as a world‑class capability center.

Key Responsibilities 1. India IT Capability Center Leadership

Establish, grow, and lead the India IT Capability Center (GCC/GBS), building a high-performing team that serves as an extension of all global IT towers.

Drive workforce planning, capability development, operating model design, and the onboarding of functions transitioning into the center.

Partner with global tower leaders to build distributed teams in areas such as applications, digital platforms, data/analytics, cybersecurity, service management, and enterprise operations.

Develop a strong engineering, delivery, and support culture within the center.

Develop and mature delivery processes, cross‑tower collaboration patterns, and SLAs for all center-delivered services.





Drive team capability building, career development frameworks, and a culture of engineering excellence and continuous improvement.

Ensure the center operates with global standards for quality, process maturity, and performance.

- APAC IT Operations Leadership

Lead all IT operational activities for the APAC region, ensuring availability, reliability, performance, and responsiveness across plants, offices, and remote sites.

Manage the Regional Operations Lead and coordinate delivery across global towers to resolve incidents, deploy changes, and support key business operations.

Act as the senior escalation point for APAC IT operations.

Drive continuous improvement in service stability, major incident management, and regional ITSM KPI performance. 3.

Field

Services (Dotted-Line Leadership Across APAC) Provide functional leadership and governance for APAC Field Services teams via a dotted-line structure.

Define regional standards, tools, procedures, and performance expectations for onsite IT support.

Ensure Field Services align with business needs, plant operations, and global support models.

Drive improvements in technician capability, site readiness, hardware lifecycle, and regional coverage.

4.

Global Tower

Collaboration & Delivery Coordination Serve as the primary India-based leadership interface for global tower leaders (Digital Platforms, Enterprise Applications, Cybersecurity, Service Management, Data/AI, etc.).

Ensure smooth coordination between India-based teams and global tower teams for delivery, operations, engineering, and innovation.

Promote consistent global processes, communication standards, tooling, and performance expectations. 5.

Regional Business Partnering

Build strong relationships with APAC business leaders, site operations leaders, and functional teams.

Translate regional business priorities into aligned IT support plans and delivery roadmaps.

Ensure business responsiveness through proactive communication, timely delivery, and aligned expectations.

- Capability, Talent & Organizational Development Recruit, develop, and retain top talent at the India IT Capability Center across engineering, applications, operations, analytics, cybersecurity, and service functions.

Build multi-level leadership capability, technical depth, and a culture of innovation as well as continuous improvement.

Drive skill development, certifications, and maturity uplift across teams in both India and APAC.





Establish succession pipelines and cross-training programs.

- Security, Compliance & Risk Management Partner with cybersecurity to ensure secure operations, identity and access controls, endpoint compliance, and incident response readiness across APAC.

Ensure adherence to global IT policies, controls, and regulatory requirements for India and APAC.

Oversee local risk remediation activities and ensure regional audit readiness.

- Financial, Vendor & Contract Management Manage budgets for APAC IT operations and the India IT Capability Center.

Lead regional vendor management, including service providers, engineering partners, support vendors, and regional integrators.

Ensure cost-effective operations, adherence to SLAs, and contractual performance.

Success Measures

India IT Capability Center Outcomes Successful stand‑up and scaling of the India IT Capability Center

Year‑over‑year capability growth and maturity progression across application development, analytics, operations, and shared services.

High-quality delivery to global IT towers

Strong talent pipeline and capability growth APAC Operational Performance Strong SLA attainment across the region

Reduced major incidents and improved MTTR

Improved satisfaction from site and business leadership Field Services Performance Consistent service quality across APAC

Reduced on-site incident recurrence

Improved site readiness and customer feedback Global Alignment & Collaboration High integration with global towers

Adoption of global processes, platforms, and engineering practices Qualifications

12+ years of IT leadership experience across global delivery centers, regional IT operations, or multi-country operational leadership.

Demonstrated success in launching, scaling or significantly maturing a global capability center, shared services center, or distributed IT delivery model in India.

Strong background in IT operations, site support, service management, engineering, or delivery leadership.

Experience working with global teams across applications, platforms, cybersecurity, data, or operations.

Strong relationship-building skills with local, regional, and global stakeholders.

Strong people leadership capability, with a track record of growing technical and operational teams.

Experience managing multi-country IT operations and distributed service models.

Strong vendor management and financial oversight capabilities.

Bachelor’s degree required; advanced degree preferred.

Working Relationships Internal: Global tower leaders (Applications, Platforms, Cybersecurity, Data/AI, Operations & Delivery Excellence)

- Business Unit IT leaders
- Regional IT leaders
- PMO/IMO
- HR
- Finance
- India GCC/GBS leadership
- APAC business/plant leaders.

External: Regional service providers; staffing partners; engineering vendors; technology suppliers

- India GCC ecosystem partners.

📌 Global IT Capability Center & APAC IT Operations Leader (Maharashtra)
🏢 Allison Transmission
📍 Maharashtra