Company Description Ramada by Wyndham Ghaziabad Vasundhara is a midscale luxury hotel located in the Ghaziabad area of Delhi/NCR, offering comfortable stays for business and leisure guests. The hotel provides modern amenities and professional services designed to meet the expectations of domestic and international travelers. As part of the global Wyndham network, the property follows established brand standards and service quality benchmarks.

Team members benefit from working in a professional hospitality environment with opportunities to interact with guests from diverse backgrounds and contribute to a high-quality guest experience.

Role Description The Front Office Supervisor is responsible for overseeing daily front desk operations to ensure smooth check-in, check-out, and guest services. This is a full-time, on-site role based at Ramada by Wyndham Ghaziabad Vasundhara in Ghaziabad.

Key responsibilities include supervising front office staff, coordinating receptionist duties, managing reservations, and maintaining accurate records in the property management system. The role involves handling guest inquiries and complaints, ensuring prompt and courteous customer service, and supporting communication between front office, housekeeping, and other departments.

The Front Office

Supervisor also monitors adherence to hotel policies, trains team members on service standards,



and supports efforts to optimize occupancy and revenue while maintaining a welcoming lobby environment.

Qualifications

Candidates should possess strong Supervisory Skills, including team coordination, shift management, and performance monitoring.

Candidates should possess solid Receptionist Duties capabilities, such as check-in/check-out handling, lobby management, and front desk administration.

Candidates should possess excellent Customer Service skills, including guest relationship management, complaint resolution, and hospitality-focused behavior.

Candidates should possess Reservations expertise, including booking management, rate application, and use of property management or reservation systems.

Candidates should possess clear and skilled Communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.

Prior experience in front office or reception roles within the hotel or hospitality industry is highly beneficial.

Knowledge of hotel operations, basic accounting for front office, and standard operating procedures is an advantage.

Ability to work flexible hours, including weekends and holidays, and maintain a professional appearance and demeanor.

Relevant diploma or degree in Hotel Management, Hospitality, or a related field is preferred.

📌 Front Office Supervisor (Ghaziabad)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad