Job Title: Front Office Executive

Department: Front Office / Patient Relations

Location: Noida

Employment Type: Full-Time

Experience: 1–4 Years (IVF/Fertility Healthcare experience preferred)

Job Summary

We are seeking a professional, courteous, and customer-focused Front Office Executive to join our fertility clinic. The ideal candidate will be responsible for managing the front desk, coordinating patient appointments, ensuring a seamless patient experience, and providing administrative support. Candidates with prior experience in an IVF/Fertility Centre or healthcare setup will be preferred.

Key Responsibilities

- Welcome and assist patients and visitors in a warm, professional, and empathetic manner.
- Manage patient registration, appointments, and follow-up scheduling.
- Coordinate with doctors, nursing staff, embryologists, and other departments for smooth patient flow.
- Handle incoming calls, emails, and patient inquiries promptly and professionally.
- Maintain accurate patient records and update information in the Hospital Information System (HIS)/EMR.
- Verify patient documents and ensure all required consent forms are completed.
- Guide patients regarding consultation processes, investigations, treatment schedules, and billing procedures.
- Process OPD registrations, billing, and payment collections as per clinic protocols.
- Maintain confidentiality of patient information in compliance with organizational policies.
- Manage daily front office reports, appointment registers, and cash reconciliation (if applicable).
- Address patient concerns and escalate issues to the appropriate department when required.
- Ensure the reception area is clean, organized, and welcoming at all times.
- Coordinate with housekeeping and other support services to maintain a pleasant patient environment.




- Support administrative and operational activities as assigned by management.

Required Qualifications

- Bachelor's degree in any discipline.
- 1–4 years of experience as a Front Office Executive, Receptionist, or Patient Coordinator.
- Experience in an IVF/Fertility Centre or Healthcare/Hospital environment is preferred.
- Freshers with relevant healthcare exposure and excellent communication skills may also apply.

Required Skills

- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and patient-handling abilities.
- Qualified appearance and positive attitude.
- Good organizational and time management skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Familiarity with Hospital Information Systems (HIS/EMR) is an advantage.
- Ability to multitask and work efficiently in a fast-paced healthcare environment.
- Strong attention to detail and problem-solving skills.
- High level of integrity and commitment to maintaining patient confidentiality.

Preferred Candidate Profile

- Prior experience in an IVF/Fertility Centre.
- Knowledge of IVF treatment processes and patient journey.
- Experience handling patient appointments, billing, and healthcare documentation.
- Customer-service-oriented with empathy and professionalism.
- Ability to work in rotational shifts, weekends, and public holidays, if required.

What We Offer

- Professional and supportive work environment.
- Opportunity to work with an experienced fertility care team.
- Learning and career growth opportunities.
- Competitive salary and employee benefits as per company policy.

Apply Now ? Send your resume to: [email protected]

Join Zeeva Fertility and become a part of a dedicated team committed to delivering compassionate, patient-centric, and evidence-based fertility care. Help create meaningful experiences for patients while building a rewarding career in one of the leading fertility healthcare organizations.

📌 Front Office Executive (Noida)
🏢 Zeeva Fertility
📍 Noida