The Front Office Executive is responsible for providing exceptional guest service by handling check-ins, check-outs, reservations, guest inquiries, and ensuring a smooth front desk operation. The role serves as the first point of contact for guests and plays a key role in creating a positive guest experience.

Key Responsibilities

- Welcome guests in a courteous and qualified manner.

- Perform guest check-in and check-out procedures efficiently.

- Handle room reservations, cancellations, and modifications.

- Answer telephone calls and respond to guest inquiries promptly.

- Coordinate with Housekeeping, Engineering, and Food & Beverage departments to fulfill guest requests.

- Maintain accurate guest records and update the Property Management System (PMS).

- Process guest payments and prepare bills accurately.

- Handle guest complaints professionally and escalate issues when required.

- Ensure the front desk and lobby are clean, organized, and presentable.





- Maintain cash float and prepare daily cashier reports.

- Assist with VIP arrivals and departures.

- Follow hotel policies, SOPs, and safety procedures.

- Prepare daily reports, occupancy reports, and shift handover notes.

- Promote hotel services and upsell rooms and facilities whenever possible.

Qualifications

- Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field.

- 1–3 years of experience in hotel front office operations (freshers may be considered for trainee roles).

- Knowledge of hotel PMS (Opera, IDS, Fidelio, or similar) is preferred.

- Proficiency in MS Office.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Cell phone reimbursement

- Flexible schedule

- Food provided

Work Location: In person

📌 Front Office Associate (Vashi)
🏢 Lemon Tree Premier, Navi Mumbai
📍 Vashi