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Location: Pune, Kharadi

Shift Timing's: 9 AM - 6 PM & 12 PM - 9 PM (Shift changes Monthly Rotational basis)

Candidate should be Very Good in English Communication with 4+ years of experience into Receptionist / Front Desk / Guest Relation profile.

:

1. Front Desk Operations:

- Greeting clients and pets warmly upon arrival.
- Managing check-in and check-out process efficiently.
- Handling phone calls, WhatsApp, emails, and online inquiries.
- Scheduling , rescheduling, and confirming appointments.
- Maintaining a clean, organized, and welcoming reception area.

2. Client Service & Communication:

- Providing clear information on services, packages, pricing, and procedures.
- Assisting clients with registration, forms, consent documents, and feedback.
- Addressing client concerns professionally and escalate to the manager as and when required.
- Coordinating with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling:

- Generating invoices and handle billing accurately.
- Managing cash, card, UPI, and online payments.
- Maintain daily cash reports and reconcile payments at day-end.
- Ensure all services are billed correctly.

4. Coordination & Support





- Coordinating with veterinarians, technicians, and support staff regarding client flow.
- Ensuring timely movement of patients to consultation rooms.
- Updating and maintain client and patient records in the system.
- Assisting in inventory updates, when required.

5. Compliance & Protocols

- Following clinic SOPs for hygiene, safety, and client handling.
- Ensuring confidentiality of client and patient information.
- Reporting any operational issues to the Clinic Manager.

Skills & Competencies:

- Should be Very Good in English Communication skills (Mandatory).
- Robust customer service orientation.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency (MS Office, CRM/EMR systems).
- Positive attitude and team player mindset.

Qualifications & Experience:

- Graduate (Preferred).
- 4+ years of experience in customer service/reception (hospital/clinic//hotel/pet industry preferred).

Contact - Pritam - (phone hidden)

- E-mail: [email protected]

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Front Desk Receptionist - Pune, Kharadi
🏢 Crown Veterinary Services
📍 Kharadi